Keep the bank informed of all changes to your contact information. If we suspect fraudulent debit card activity, you will receive notification from Falcon Fraud Manager (FFM) to validate the legitimacy of the transactions. This will be an automatic call or text on behalf of SJN Bank of Kansas. Note: FFM will never ask for any numbers off your Debit Card. Your participation is critical to prevent potential risk and avoid restrictions on your card.
Call or stop by any of our branches to set up email and text alerts to be notified of purchases, ATM transactions, and more.
Monitor your account transactions through Online Banking or the Mobile App, or by carefully reviewing your monthly statement.
Always keep your card in a safe and secure location.
Notify the Bank when traveling to ensure your card can be used safely and without interruption.
Never write down or share your debit card PIN (personal identification number) with anyone.
Do not provide your debit card number & PIN to any unsolicited email, online request, or phone call.
Never make a purchase while on free public Wi-FI as these networks are unsecured.
When you receive replacement cards, cut up or shred the old card before discarding.
Report lost or stolen cards immediately.
Be observant of “skimming devices” attached to card readers. Skimming devices can be attached to ATMs and Fuel terminals by fraudsters to retrieve your card number & PIN. If the card reader looks tampered with, do not use it!
Use ATMs that are located in an area with plenty of light.
Observe your surroundings when approaching a walk-up ATM. If you observe suspicious activity, leave immediately.